For your caravan and motorhome

FAQ Emuk Airlift

Ordering

Place the item(s) in the cart. Then fill in your personal details. Check that you have provided the correct delivery address in full. Choose your shipping and payment method and confirm your order. You will now be redirected to our payment platform to pay for your order. We will then send you an e-mail confirming your order.
Are you unsure about an item? In that case, contact us before you place the order. We will be happy to help you make the right choice, so that you know you are buying the right item.
You don't need an account to place an order with us. Creating an account does allow you to track your order, view your order history and edit your details.
After completing your order, within a few minutes you will receive confirmation of your order at the e-mail address you provided. You can then assume that your order was successful. Didn't receive a confirmation? Then something may have gone wrong. In that case, contact us.
After we ship your order, you will receive the invoice at the e-mail address you provided. Didn't receive an invoice? Check your spam folder. Not there? In that case, contact us.
Call us or send us an e-mail as soon as possible. For a quick response, we need your order number and what you would like changed.
Call us or send us an e-mail as soon as possible, saying that you wish to cancel the order. Don't forget to tell us your order number. If you send us an e-mail, put in the subject line: Cancellation, and your order number. Once we have processed the cancellation, you will receive confirmation. If your parcel has already shipped and is being delivered, don't accept it. Let the parcel be returned with the delivery company. If you have chosen a collection point, leave the parcel there. The parcel will then be automatically returned to us.
If you have created an account with us, you can log in to our website. Here you can view all your previous orders.

Stock and delivery time

An order placed before 15.00 is usually shipped the same day. This applies to working days from Monday to Friday. Orders placed on Saturdays and Sundays/public holidays will be shipped on the next working day. If an item is not in stock, it will take longer. For each item, we say whether it is currently in stock. No deliveries are made on public holidays. A list of the delivery times is available at the bottom of the page with shipping costs and delivery times.
If you need more information, send an e-mail to our customer service.
If you place your order before 14.00, we can send your parcel by express delivery. However, this does involve extra costs. When completing your order, you can choose this shipping option. In Europe, your order will be delivered on working days within 24 - 48 hours. A list of the delivery times is available at the bottom of the page with shipping costs and delivery times.
There are several reasons why it may take longer for you to receive your parcel. 1. The product you ordered may not be in stock after all. In that case, we will send you an e-mail about this. 2. A peak period for deliveries, like Christmas. 3. We haven't received your payment yet. 4. The parcel may have got lost. If you have any questions, contact our customer service. We will do our best to find out where your parcel is.

Payment

All our payment options are shown at the bottom of the page.
All payments are made via Mollie. Mollie offers a secure Internet environment and ensures that your money goes to the webshop securely. For payment, you are directed to a secure web environment. Check that there is a padlock icon in the address bar of the website. If you are unable to pay by this method, contact our customer service.
Our payment options include the option to pay later via Klarna. Via Klarna, you pay when you receive your parcel. To use this service, however, you must create an account with Klarna. Via Klarna.com, you can install an app on your tablet or phone.
When your payment is successful, we will send you e-mail confirmation. If you did not receive this e-mail, check that your payment to Zolio has been made via the payment method you used. With payments made via Mollie, you may see Mollie or Stg. Mollie Payments listed. Contact our customer service if the payment was not successful. We will then send you a payment link.

Shipping

Orders over £100,00 are shipped using our standard shipping method free of charge, in the United Kingdom. If your order is under £100,00, we ask you to contribute to the shipping costs. If you choose a different shipping method, extra costs may be charged. At the bottom of the page, you will find an up-to-date overview of all our shipping costs.
We ship to all countries in Europe. If necessary, we can also have orders delivered outside Europe. For the options and prices, contact our customer service.
Ask the reception for the correct delivery address and tell them that you are expecting a parcel. When placing the order, always give your location and phone number. You can also choose to have your parcel delivered to a local collection point.
You can choose to have your parcel delivered to a local collection point. It makes a big difference if a delivery van only needs to drive to one point rather than to ten different addresses.
Depending on the shipping option that you chose when paying, your order will be delivered by DPD or DHL Expresse.
If you make a mistake when filling in your address, call or send an e-mail to our customer service. Has your parcel already been shipped? You can then change the address via the track & trace code that you receive from the delivery company.
When your order is shipped, you will receive an e-mail with a track & trace code. Use this to track your order. You will also receive e-mail or text updates from the delivery company about the progress of the delivery.
Your order may not have been shipped yet. If you have created an account with us, you can check the status of your order there. As soon as we ship your order, you will receive a track & trace code. Any more questions? Contact our customer service.
Contact our customer service.

Returns and exchanges

Returns can be made within the 14-day cooling-off period after receipt of your order. For full terms and conditions, see bottom of page.
At the bottom of the page, click on return request. Enter your order number and the email address you used to place the order. Your order will now appear on the screen. Now tick the items you want to return. You can also indicate the reason for the return. A form will be created, print this form. You will need this form when you return the item to us. Our customer service will contact you within 48 hours on working days about the processing of your return request.
It is possible to exchange an item. Please state in the comments box that you would like to exchange an item. Our customer service will contact you within 48 hours on working days.
In most cases, a return within the cooling-off period is free of charge. We may ask for a contribution in the shipping costs and this depends on the order amount and the country where your return comes from.
The items must be returned to us complete, unused, undamaged and in their original packaging. Pack the items in a shipping box together with the printed form of your return request. Without this form, the processing of your return will be unnecessarily delayed. Stick the return label on the shipping box.
It takes an average of 7 working days to process a returned item.
Once we have processed your return, you will receive a credit note by email and the amount will be refunded in the same manner as you paid for it. Refunds to a credit card are visible on your statement only after a few days. Any fees paid for an additional delivery service will not be refunded. In addition, we may hold you liable for any loss of value that may have occurred.
The amount will be refunded in the same way as you paid for it. If you have not received a refund after 7 working days of receiving a credit note, please contact our customer service.

Warranty and complaints

Did you receive a damaged item? Contact our customer service. We will help you! For a rapid response, we need the order number.
When you buy something, you are entitled to a good product. This means that you are entitled to a free repair or replacement if the product is faulty. All our products are subject to the manufacturer's guarantee.
Your receipt (invoice) is also your warranty card. Keep it safe! Use your order number or the invoice number when you contact us.
The warranty is not valid in the case of careless use of the product. For example: not following the assembly instructions, own (well-intended) repairs, or repairs by third parties which have resulted in damage.
Contact our customer service so that we can send you a copy.
Do you have a complaint? Send an e-mail to our customer service, giving the invoice or order number.
Have you sent us an e-mail with a complaint? On working days, you will receive confirmation of its receipt within 24 hours. We can usually resolve a complaint quickly. In some cases, we will need more time. We will let you know about this in the confirmation e-mail.

Security and Privacy

Choose a password that is not obvious. Make sure that your password is unique. Do not share your customer number, password or other account details with anyone else. We will never ask you for your password. Our e-mails are always sent from e-mail addresses ending in zolio.uk or zolio.eu.
Our web address starts with https:// and not with http://. The 's' stands for 'secure'. You will also see a padlock in the address bar.
We are constantly improving our protection to ensure that you always enjoy optimal security, now and in the future. Want to know more? Read our privacy statement.
Only after customer contact, we e-mail you a payment link with a unique reference. This payment link complies with the PSP3 security requirements.
We need your phone number if we have any questions about your order so that we can send it to you as soon as possible. Our delivery companies also need your phone number so that they can send you a text enabling you to track your shipment and change the delivery address if necessary.
This is phishing aimed at obtaining your details. All our shipments have the correct postage on them. In any event, we will never contact you by text. Never provide your payment details.
No, our shipments always have the correct postage on them. This is phishing aimed at obtaining your details.
No, our shipments always have the correct postage on them. This is phishing aimed at obtaining your details

Data and conditions

No, you don't need an account to place an order. You can also enter your details once and complete the order.
You can save your address details, which will be remembered when you place a subsequent order. You can view your order history and track your order status. And there are fewer fields to fill when you place a new order.
Don't have an account? During the order process, you will be given the option to create an account. You can then fill in a password. The data you have entered will now be saved.
If you can't log in, first check that you've entered the correct e-mail address. Forgotten your password? Request a new password. You will then receive an e-mail with a link to set a new password. If you still can't log in, contact our customer service.
Request a new password. You will receive an e-mail with a link to set a new password. If you still can't log in, contact our customer service.
Yes, you can. When you are logged in, you can see what details we have saved about you. If you wish, you can then delete your account. However, we are legally required to keep some data. You can ask us which data we have saved.
At the bottom of this page, there's a link to our current general terms and conditions. When you place an order, you will also receive these in an e-mail.
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About EMUK Airlift

The airlift can be used to level off your caravan or camper van on uneven ground. Airlifts can also be used when the camper van or caravan will be stationery for some time, to prevent the tyres from '"flattening".
After the wheel is on the cushion, you can level off the vehicle by blowing up the cushion.
A hand pump, foot pump or a compact 12-volt mini compressor.
The AMUK Airlift can support 11 tons.
The EMUK Airlift can be used from -20 to + 60 degrees Celsius.
Between 2 and 4 Bars is usually enough to get the vehicle at the desired level.
The EMUK Airlift is made of strong, hardwearing, oil and acid resistant rubber.
You have 5 years' warranty on the EMUK Airlift.