Stock and delivery time
If you place your order before 14.00, we can send your parcel by express delivery. However, this does involve extra costs. When completing your order, you can choose this shipping option. In Europe, your order will be delivered on working days within 24 - 48 hours. A list of the delivery times is available at the bottom of the page with shipping costs and delivery times.
There are several reasons why it may take longer for you to receive your parcel. 1. The product you ordered may not be in stock after all. In that case, we will send you an e-mail about this. 2. A peak period for deliveries, like Christmas. 3. We haven't received your payment yet. 4. The parcel may have got lost. If you have any questions, contact our customer service. We will do our best to find out where your parcel is.
If you need more information, send an e-mail to our customer service.
An order placed before 15.00 is usually shipped the same day. This applies to working days from Monday to Friday. Orders placed on Saturdays and Sundays/public holidays will be shipped on the next working day. If an item is not in stock, it will take longer. For each item, we say whether it is currently in stock. No deliveries are made on public holidays. A list of the delivery times is available at the bottom of the page with shipping costs and delivery times.